AI for Flat Glass Processors

Artificial intelligence (AI) is becoming increasingly common in our everyday lives. Whether on our smartphones or in the office, AI support is usually available in some form. In the manufacturing industry, it is often used to analyze large amounts of data, recognize patterns, and make predictions. It is already being used in some areas of the flat glass industry.

In glass quality control, for example, manual processes are increasingly being replaced by AI-based systems. Using modern deep learning algorithms, AI can detect defects such as scratches or inclusions. This significantly increases the precision and speed of quality control.

AI can also support process optimization, as it can analyze large amounts of data from production processes. Inefficient workflows can be identified, which ultimately not only saves time and resources but also reduces CO2 emissions.

As a software company, we see it as our duty to take a conscientious approach to the topic of artificial intelligence. As a first step, we look at the beginning of every order – order entry. Order entry can sometimes be exhausting. An email here, a note there, mistakes happen and time passes. A+W wants to optimize this process with the help of artificial intelligence.

Imagine having an extra colleague in the office who can take care of routine tasks for you. That's what our product A+W Order Entry AI does, using our AI MIRA. Mira can understand and interpret texts and enter them into your order entry system. A major advantage is Mira's seamless integration into our existing products. Employees can work with the software as usual and only need to check and approve Mira's entries. Mira learns from any corrections made during this approval process. This makes her smarter and less prone to mistakes, similar to trainees.

No AI works perfectly right away. Any AI based on probability forecasts is prone to hallucinations. Mira therefore first needs a basic understanding of glass. We teach her this together with a customer. Specific training then takes place at your company to ensure that she understands your processes perfectly. Mira will continue to support you in many other areas in the future, including in the A+W Smart Factory.

Who is MIRA?

MIRA (Multifunctional Intelligent Response Assistant) is our AI. You can think of Mira as an additional employee who will soon make your everyday work easier with her overview of company data. Last year, we asked our customers how they would like to use AI. The consensus was that direct integration into our systems is more effective than a voice assistant or similar. Mira made her first big appearance in our webinar on March 19, 2025.

Are you already an A+W customer and would like more information? Then take a look at the webinar recording from June 25, 2025, in our customer portal.

Not a customer yet, but would like some advice? Then schedule a consultation appointment here.